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Mastering Difficult Conversations (Online) - Fall 2020

Course number : PDEV-803    Class Section Number : C02
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Course Description
As you prepare to become a more effective or potentially new manager, does the thought of conflict resolution amongst co-workers intimidate you? The presence of conflict in an organization can actually be a very positive thing – the ability to freely express opinions and openly debate can lead to better, more strategic decisions being made.

Managers have reported spending 18% to 26% of their time dealing with conflicts, depending on the level of their organization. This is a huge investment of time. The ability to surface interpersonal and team conflicts quickly and settle them effectively is necessary to improve efficiency and productivity levels. When conflict is handled inappropriately, it impacts the organizational culture. It can interfere with positive work relationships, create stress, and polarize teams. It leads to increased absenteeism and turnover rates. As a supervisor, you must be confident and efficient at addressing and moderating conflict. Taking this course will prove to be a huge asset for you and your team.


Upon successful completion of Mastering Difficult Conversations, you will:
  • engage in conflict constructively and reach a resolution that benefits your team or organization.
  • feel confident supervising others.
  • identify and explain the five approaches to conflict.
  • obtain a Recognition of Participation certificate.

No prerequisites required.

  This course eligible for a badge and can be used towards qualifying you for Communications Essentials Micro-credentials. 

This course can be used toward the 150 hour requirement to obtain Blue Seal Certification. For more information go to,

Course materials are included.

Class Details

18 Sessions
Weekly - Mon, Tue, Wed, Thu, Fri

Online Course

Ann Mitchell 



Please read:  Due to covid class dates may change. All students will be required to wear a mask while on campus.



Registration Closes On
Friday, October 30, 2020 @ 12:00 AM

Schedule Information

Skip dates: (No class on 11/11/2020)

Date(s) Class Days Times Location Instructor(s)
11/2/2020 - 11/26/2020 Weekly - Mon, Tue, Wed, Thu, Fri 12:00 PM - 11:59 PM Lethbridge, Online Course  Map Ann Mitchell 

Other Class Offerings