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Course Description Are you stifled in your current position? Do you feel like you have a lot to contribute and would be an effective leader for your team? Now is the time to act. Lethbridge College is proud to present an exciting new training series for prospective supervisors. In Supervisor 101, you will spend four weeks acquiring the necessary skills every great leader must possess to rise above and oversee their co-workers. Learn how to seamlessly transition into your new leadership role, understand and resolve conflict constructively and efficiently, identify signs that your team is struggling with conflict, and apply your new conflict resolution skills. Inspire your team to create future goals, and meet them. Become the high-impact leader you’ve always wanted to be. Demand respect and produce admirable results. What are you waiting for? The Supervisor 101 Series is a three course series consisting of: Supervisory Fundamentals Effectively Resolve Conflicts Managing a Diverse and Intergenerational Workforce Outcomes Upon successful completion of the Supervisor 101 Series, you will: recall knowledge and tools to be a skilled leader. confidently supervise others. discuss conflict types and resolutions. have the adequate skills to be promoted into management. obtain a Recognition of Participation certificate. Prerequisites No prerequisites required. Notes This series is eligible for the Canada – Alberta Job Grant (CAJG), which will reimburse up to 2/3 of the costs of training for organizations that qualify. Please ensure you submit your application at least 30 days before the training course start date and include each course in the series. Only training courses that are approved before they start will be funded by the CAJG. For full details on the Canada-Alberta Job Grant and application forms, please visit: http://www.albertacanada.com/opportunity/employers/jobgrant.aspx This course can be used toward the 150 hour requirement to obtain Blue Seal Certification. For more information go to, https://tradesecrets.alberta.ca/experiencedworkers/business-competencies/ Course materials are included.  

Course Description Are you meeting your full potential as a supervisor and/or manager? Would you like to manage your team more efficiently and inspire them to greater achievements? Now is the time to act. Lethbridge College is proud to present an exciting training series for supervisors. In Supervisor 202, you will spend several weeks honing your management skills to elevate your worth to your company, your effectiveness as a leader, and your earning potential. The courses in this esteemed series have been handcrafted to specialize your talents and the needs of your team. Learn better techniques for coaching direct reports, implementing change, inspiring goal-setting and encouraging better leadership in those around you. Be ready to step into the highest levels of leadership with confidence and skills that demand respect. What are you waiting for? Supervisor 202 is a six course series consisting of: Effectively Use Leadership Styles Inspire Staff to Optimal Performance Set Meaningful Employee Performance Measures Team Dynamics Lead Staff Through Change Coach for High Performance   Outcomes Upon successful completion of the Supervisor 202 Series, you will: confidently supervise at all levels. stand out as a leader. use tools and resources to support you in your work. implement strategies to improve performance and employee satisfaction. confidently navigate and lead people through change. help your staff reach their potential. obtain a Recognition of Achievement certificate. Prerequisites This course is made for current supervisors, or supervisors with previous work experience. Notes This series is eligible for the Canada – Alberta Job Grant (CAJG), which will reimburse up to 2/3 of the costs of training for organizations that qualify. Please ensure you submit your application at least 30 days before the training course start date and include each course in the series. Only training courses that are approved before they start will be funded by the CAJG. For full details on the Canada-Alberta Job Grant and application forms, please visit: http://www.albertacanada.com/opportunity/employers/jobgrant.aspx This course can be used toward the 150 hour requirement to obtain Blue Seal Certification. For more information go to, https://tradesecrets.alberta.ca/experiencedworkers/business-competencies/ Course materials are included.

Course Description Do you avoid difficult conversations with employees or other managers that may be affecting your business’s bottom line? Can you be strong and maintain pre-set targets while negotiating? We can help. Lethbridge College is proud to present an exciting new training series for new managers and small business owners. In General Management, you will spend six weeks crafting the talents required to lead your organization with more confidence, vision, and efficiency. Build a service-oriented leadership brand to differentiate your capabilities and elevate your professional influence. Our knowledgeable educators will share their expertise while walking you through proven techniques and practical, real life case studies that will prepare you to jump back into your business ready to communicate, inspire, and coach more effectively. Live up to your full potential as a manager or business owner with these essential skills. The General Management Series is a six-course series consisting of: Craft Your Leadership Brand Communicating Effectively Across Channels, Cultures, Continents and Generations The Art of Decision Making Business Risk Management Mastering Difficult Conversations Mastering Negotiation Outcomes Upon successful completion of the General Management Series, you will: be able to successfully manage your organization with newly learned skill and techniques. coach and inspire your team. be a master of difficult conversations and negotiations. be an asset to your colleagues and organization. obtain a Recognition of Achievement certificate. Prerequisites No prerequisites required. Notes This course can be used toward the 150 hour requirement to obtain Blue Seal Certification. For more information go to, https://tradesecrets.alberta.ca/experiencedworkers/business-competencies/ This series is eligible for the Canada – Alberta Job Grant (CAJG), which will reimburse up to 2/3 of the costs of training for organizations that qualify.  You may select individual courses from the series, or choose to take the series in its entirety.   

Course Description Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from a variety of crises. Outcomes Upon successful completion of Crisis Management Fundamentals, you will: Assign people to an appropriate crisis team role Conduct a crisis audit Establish the means for business continuity Determine how to manage incidents Help your team recover from a crisis How to apply the process Prerequisites No prerequisites required. Notes Course materials are included.  

Course Description Are you a new supervisor and are you trying to learn the ropes quickly? Do you manage or lead others and want to refresh your skill set to ensure that you are working efficiently and effectively? This course presents the fundamentals of effective supervision: leading, communicating, and getting results. In this course you will learn how to set priorities, communicate effectively, manage your time and stress, and many other essential skills. Learn how to change your leadership style to suit the task and people you are communicating with, as well as give praise or constructive feedback. Come seamlessly transition into your new leadership role, inspiring your team to create future goals, and meet them. Become the high-impact leader you’ve always wanted to be. Demand respect and produce admirable results. Outcomes Upon successful completion of Supervisor Fundamentals, you will: adequately communicate and listen to your co-workers. know when to direct, delegate, coach, and support. confidently supervise others. be able to be promoted into management. use newly formed knowledge and tools in order to be a skilled leader. obtain a Recognition of Participation certificate. Prerequisites No prerequisites required. Notes This course is part of the Supervisor 101 Series, but can be taken individually as well. This course can be used toward the 150 hour requirement to obtain Blue Seal Certification. For more information go to, https://tradesecrets.alberta.ca/experiencedworkers/business-competencies/ Course materials are included.

Course Description National Aboriginal Trust Training Program is an online course available for The National Aboriginal Trust Officers Association (NATOA) members and non-members designed to explore and build knowledge about trusts and investments?for Indigenous people by Indigenous people.   NATOA is a charity organization, and is committed to providing the Aboriginal Peoples of Canada with the resources and information that will help them efficiently create, manage, and operate trusts as a means to ensure that the seven generations, yet unborn, can benefit from the goals and dreams of the present generation.   As more and more Aboriginal governments, organizations and communities establish trusts to hold and manage the funds obtained from their claims (land claims, treaty land entitlement, hydro claims) or business activities, it is critical to ensure these funds are prudently and responsibly managed and that structures are in place to reflect particular aspirations and objectives of an individual community.   Outcomes Upon successful completion of the National Aboriginal Trust Training Program, you will: understand how to get assistance with trusts and investing. know the mandate and goals of NATOA. be familiar with the NATOA Board of Directors and how they are elected. know the roles of the three operating committees. obtain a Recognition of Participation certificate. Prerequisites This course has no prerequisites.   Notes Course materials are included.  

Course Description National Aboriginal Trust Training Program is an online course available for The National Aboriginal Trust Officers Association (NATOA) members and non-members designed to explore and build knowledge about trusts and investments?for Indigenous people by Indigenous people.   NATOA is a charity organization, and is committed to providing the Aboriginal Peoples of Canada with the resources and information that will help them efficiently create, manage, and operate trusts as a means to ensure that the seven generations, yet unborn, can benefit from the goals and dreams of the present generation.   As more and more Aboriginal governments, organizations and communities establish trusts to hold and manage the funds obtained from their claims (land claims, treaty land entitlement, hydro claims) or business activities, it is critical to ensure these funds are prudently and responsibly managed and that structures are in place to reflect particular aspirations and objectives of an individual community.   Outcomes Upon successful completion of the National Aboriginal Trust Training Program, you will: understand how to get assistance with trusts and investing. know the mandate and goals of NATOA. be familiar with the NATOA Board of Directors and how they are elected. know the roles of the three operating committees. obtain a Recognition of Participation certificate. Prerequisites This course has no prerequisites.   Notes Course materials are included.  

Course Description This complimentary workshop is designed for organizations that want to dramatically improve results by providing effective employee learning and development and/or training opportunities. The session will give participants valuable insights, knowledge and tools that can be quickly applied to support your staff, increase performance and meet organizational objectives.  Outcomes Upon successful completion of Effective Organizational Learning and Development, you will: know how to develop a Training Needs Analysis know how to develop your training program learn techniques to make training stick acquire tools to measure training results   The single biggest driver of business impact is the strength of an organization's learning culture." - Josh Bersin, Principal and Founder, Bersin by Deloitte Prerequisites No prerequisites required. Notes Course materials are included. Light refreshments provided.

Course Description Every year hundreds of millions of dollars are paid out for discrimination and harassment charges. No wonder companies are working to be more proactive in preventing harassment. But how do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to protect their employees? And if a complaint is filed, what will we do? All of these questions (and more!) will be answered in this workshop. Outcomes Upon successful completion of Workplace Harassment, you will: Explain what is acceptable behavior in the workplace and what is not Apply the benefits of harassment training Define the various types of harassment, including sexual harassment Assist in creating a harassment policy State some ways to prevent harassment Demonstrate some ways to protect yourself from harassment Know what to do if you are harassed or accused of harassment Understand the complaint process, from the complaint to the reply, to mediation or investigation, to a solution Identify situations where mediation is appropriate, and understand how mediation works in those situations Describe appropriate solutions for a harassment incident Know what to do if a complaint is false Help your workplace return to normal after a harassment incident Prerequisites No prerequisites required. Notes Course materials are included.

Course Description Lean principles have come a long way over the past 300 years. From Benjamin Franklin’s early ideas, Lean processes have evolved from a simple concept to a set of widely used best practices. This course will give participants the foundation to begin implementing Lean process improvement tools in their workplace to improve their bottom line by reducing wasted time and resources. Outcomes Upon successful completion of Lean Continuous Improvement, you will: Define Lean and its key terms Describe the Toyota Production System and the TPS house Describe the five critical improvement concepts Use the Kano model Identify and reduce various types of waste Create a plan for a more environmentally Lean organization Use the PDSA and R-DMAIC-S models Use Lean thinking frameworks, including 5W-2H, Genchi Genbutsu and Gemba Prepare for and complete a basic 5-S Describe the key elements of Kaizen events, particularly a Kaizen blitz Gather, analyze, and interpret data using flow charts, Ishikawa (fishbone) diagrams, SIPOC diagrams, and value stream maps Go back to their organization with a plan to begin incorporating Lean into their corporate culture Prerequisites No prerequisites required. Notes Course materials are included.  

Course Description As you prepare to become a more effective or potentially new manager, does the thought of conflict resolution amongst co-workers intimidate you? The presence of conflict in an organization can actually be a very positive thing – the ability to freely express opinions and openly debate can lead to better, more strategic decisions being made. Managers have reported spending 18% to 26% of their time dealing with conflicts, depending on the level of their organization. This is a huge investment of time. The ability to surface interpersonal and team conflicts quickly and settle them effectively is necessary to improve efficiency and productivity levels. When conflict is handled inappropriately, it impacts the organizational culture. It can interfere with positive work relationships, create stress, and polarize teams. It leads to increased absenteeism and turnover rates. As a supervisor, you must be confident and efficient at addressing and moderating conflict. Taking this course will prove to be a huge asset for you and your team.  Outcomes Upon successful completion of Effectively Resolve Conflict, you will: engage in conflict constructively and reach a resolution that benefits your team or organization. feel confident supervising others. identify and explain the five approaches to conflict. obtain a Recognition of Participation certificate. Prerequisites No prerequisites required. Notes This course is part of the Supervisor 101 Series, but can be taken individually as well. This course can be used toward the 150 hour requirement to obtain Blue Seal Certification. For more information go to, https://tradesecrets.alberta.ca/experiencedworkers/business-competencies/ Course materials are included.

Course Description Ensuring proper and respectful communication, along with adequately expressing desired results and attitudes is important to your business. Participants in Managing a Diverse and Intergenerational Workforce will explore ways to interact positively with people from different backgrounds. Awareness of cultural, social, and ethical behaviors that affect work, along with pre-conceived notions regarding performance and outcomes will render this course immediately applicable, and establish a solid foundation upon which to build your workforce. Managing a Diverse and Intergenerational Workforce is a one-day intensive course that considers challenges various organizations face in integrating workers from multi-cultural and multi-generational backgrounds. Outcomes Upon successful completion of Managing a Diverse and Intergenerational Workforce, you will: appreciate the multicultural importance of all workers. better understand the dynamics of communication with regard to other cultures and other age groups. integrate all workers within the dynamic framework of the organization. ensure adequacy in understanding and following directives by all employees. safeguard the uniqueness of each employee while reaching desired results. obtain a Recognition of Participation certificate. Prerequisites No prerequisites required. Notes This course is part of the Supervisor 101 Series, but can be taken individually as well. This course can be used toward the 150 hour requirement to obtain Blue Seal Certification. For more information go to, https://tradesecrets.alberta.ca/experiencedworkers/business-competencies/ Course materials are included.