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Administration
 
Course Description Executing administrative tasks in a fast paced environment can be challenging for us all. The Administrative Professional Fast Track Program was designed based on insightful feedback to develop a convenient evening program that expedites essential skills to succeed and thrive in an office environment.   This course is based on three central themes: Computer Skills, People Skills, and Office Skills and Procedures. By focusing on skill development and enhancement, this course has no assignments or exams. The Administrative Professional Fast Track Program is an engaging learning experience provided by knowledgeable and inspiring leaders.   The Administrative Professional Fast Track Program is a six-course series consisting of: Microsoft Word Basic Minute Taking Made Easy Business Writing Microsoft Excel Basic Office Procedures Microsoft Outlook Microsoft PowerPoint Basic Customer Service Dealing with Difficult People Organizing and Holding Effective Meetings Time and Stress Management Outcomes Upon successful completion of The Administrative Professional Fast Track Program, you will: feel inspired and motivated to excel at your chosen occupation be prepared to be an asset to your team, co-workers, and organization by having obtained a wide variety of office and people skills feel competent and confident with the latest software and technology. obtain a Recognition of Achievement certificate   Prerequisites This course has no prerequisites.   Notes Course materials are included.   This course is eligible for the Canada – Alberta Job Grant (CAJG), which will reimburse up to 2/3 of the costs of training for organizations that qualify.   Please ensure you submit your application at least 30 days before the course registration deadline. Only training courses that are approved before they start will be funded by the CAJG. For full details on the Canada-Alberta Job Grant and application forms, please visit www.albertacanada.com/opportunity/employers/jobgrant.aspx   This course can be used toward the 150 hour requirement to obtain Blue Seal Certification. For more information go to, https://tradesecrets.alberta.ca/experiencedworkers/business-competencies/   

Start date: 09/18/2018

Tuition: $1,649.00

Materials Cost: $0.00

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Course Description: Business Writing Essentials is a workshop that focuses on key processes and strategies for preparing effective business documents that are professional, persuasive, and will achieve positive results with readers.   When you imagined your career in business you probably didn’t consider the amount of writing that this exciting profession would demand. In today’s technical world we are called upon more and more to express ourselves with written documents instead of face-to-face meetings. The first step to getting a meeting with that key person or client is usually a well written, succinct, inspirational business plan or agenda. Business Writing Essentials will use models of effective communication to explore how your decisions about structure, layout, style, and mechanics can win your readers over.   Outcomes: Upon successful completion of Business Writing Essentials, you will: discuss skills and strategies to prepare effective business documents explain and execute different models of communication utilize a variety of layouts and style structures for writing documents feel confident in sending written communication to anyone in your company achieve positive results with readers of your written documents obtain a Recognition of Participation certificate Prerequisites: This course has no prerequisites.   Notes: This course can be used toward the 150 hour requirement to obtain Blue Seal Certification. For more information go to, https://tradesecrets.alberta.ca/experiencedworkers/business-competencies/   Course materials are included.

PDEV-801

C01

Start date: 10/02/18

2 sessions.

Days of the Week : Weekly - Tue, Thu .

Tuition $225.00

Location : Instructional Building (IB) Location : 
  Instructional Building (IB).

Instructor : Variety of Instructors 



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Course Description Difficult people are unavoidable and no workplace is without them. Unfortunately with new technology placing challenges on effective and polite communication, modern workplaces don’t always bring out the best in people. Attempting to ignore people who are difficult to work with can be an impossible scenario, especially if they happen to be your manager. The Dealing with Difficult People workshop will show you crucial techniques for how to assess difficult people, communicate with them effectively and create an action plan to create a more pleasant and productive workplace for everyone. Dealing with Difficult People is a two-session workshop that teaches you valuable tools and skills required to begin to understand, communicate with, and eventually work cohesively alongside difficult people. Outcomes Upon successful completion of the Dealing with Difficult People workshop, you will: better understand  why difficult people behave the way they do. feel confident that you can make a positive change at work. discover if you might unknowingly be difficult and how to adjust your demeanor. feel empowered to make a better manager-employee relationship. obtain a Recognition of Participation certificate. Prerequisites This course has no prerequisites. Notes Course materials are included. This course can be used toward the 150 hour requirement to obtain Blue Seal Certification. For more information go to, https://tradesecrets.alberta.ca/experiencedworkers/business-competencies/

PDEV-803

C01

Start date: 11/13/18

2 sessions.

Days of the Week : Weekly - Tue, Thu .

Tuition $225.00

Location : Lethbridge College - TBD Location : 
  Lethbridge College - TBD.

Instructor : Variety of Instructors 



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Course Description This complimentary workshop is designed for organizations that want to dramatically improve results by providing effective employee learning and development and/or training opportunities. The session will give participants valuable insights, knowledge and tools that can be quickly applied to support your staff, increase performance and meet organizational objectives.  Outcomes Upon successful completion of Effective Organizational Learning and Development, you will: know how to develop a Training Needs Analysis know how to develop your training program learn techniques to make training stick acquire tools to measure training results   The single biggest driver of business impact is the strength of an organization's learning culture." - Josh Bersin, Principal and Founder, Bersin by Deloitte Prerequisites No prerequisites required. Notes Course materials are included. Light refreshments provided.

PDEV-752

C01

Start date: 10/03/18

1 session

Days of the Week : Daily .

Tuition $0.00

Location : Technologies (TE) Location : 
  Technologies (TE).

Instructor : Stan Torrie 



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Course Description All health-care personal play a fundamental role in providing adequate and quality patient care. Medical Office Procedures will provide learners with an introduction to medical terminology, basic transcription, office procedures, electronic medical record systems, Alberta Health Care billing, and provide an overview of the Health Information Act (HIA).vStudents will be expected to learn basic medical word parts, and apply this knowledge to medical transcription. Benefits Upon successful completion of Medical Office Procedures, you will: identify and define commonly used medical terms. locate basic human anatomy on the body. know medical transcription basics. use common medical equipment. define abbreviations and other pharmaceutical terms. collect and store information from electronic medical record systems. execute billing practices through Alberta Health Care. recognize the basic principles of the Health Information Act (HIA). obtain a Recognition of Participation certificate. Prerequisites No prerequisites required. Notes It is recommended that students purchase a Medical Terminology Dictionary. This is not included in the registration fee. This course is eligible for the Canada – Alberta Job Grant (CAJG), which will reimburse up to 2/3 of the costs of training for organizations that qualify. For full details on the Canada-Alberta Job Grant and application forms, please visit: http://www.albertacanada.com/opportunity/employers/jobgrant.aspx

PDEV-804

C01

Start date: 10/11/18

10 sessions.

Days of the Week : Weekly - Thu .

Tuition $625.00

Location : Lethbridge College - TBD Location : 
  Lethbridge College - TBD.

Instructor : Variety of Instructors 



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Course Description Have you found yourself assimilated into an office environment that could be run with a more streamlined, professional approach? Are you interested in starting a career in an office? If so, this program is perfect for you. With constant changes to the best practices for a successful and organized office, it is crucial to stay on top of new information coming from experienced professionals. This course will cover a wide array of essential topics including filing, record keeping, office equipment, prioritizing tasks, telephone etiquette as well as health and safety concerns Office Procedures is an intensive two night program that will cover important topics and skills for the new and already employed office worker that are required to maintain a successful and organized office.   Outcomes Upon successful completion of Office Procedures, you will be able to: maintain a successful and organized office. identify and implement the latest, best practices for a functional and successful office. feel confident when applying for an office job. obtain a Recognition of Participation certificate.   Prerequisites This course has no prerequisites. Notes Course materials are provided. This course can be used toward the 150 hour requirement to obtain Blue Seal Certification. For more information go to, https://tradesecrets.alberta.ca/experiencedworkers/business-competencies/ 

PDEV-805

C01

Start date: 10/16/18

2 sessions.

Days of the Week : Weekly - Tue, Thu .

Tuition $225.00

Location : Instructional Building (IB) Location : 
  Instructional Building (IB).

Instructor : Variety of Instructors 



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Course Description Meetings are a crucial part of business activities but can also be one of the biggest time wasters in the industry. Meetings must have a specific purpose, agenda, and communication tactics in order to run smoothly. This seminar explains how to prepare for meetings from the initial "we need a meeting" stage, through to the follow-up. Come learn the correct approach to planning, conducting, and participating in business meetings. You will be presented with specific interpersonal communication skills that can lead to effective preparation and presentation of meetings.   Outcomes Upon successful completion of Organizing and Holding Effective Meetings, you will: feel confident preparing and planning meetings. execute efficient meetings that benefit everyone involved. utilize specific and beneficial interpersonal skills learned throughout the seminar. identify various follow-up techniques to ensure adequate communication among your team. obtain a Recognition of Participation certificate.   Prerequisites This course has no prerequisites. Notes Course materials are included. This course can be used toward the 150 hour requirement to obtain Blue Seal Certification. For more information go to, https://tradesecrets.alberta.ca/experiencedworkers/business-competencies/

PDEV-806

C01

Start date: 11/20/18

2 sessions.

Days of the Week : Weekly - Tue, Thu .

Tuition $225.00

Location : Lethbridge College - TBD Location : 
  Lethbridge College - TBD.

Instructor : Variety of Instructors 



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Course Description Every year hundreds of millions of dollars are paid out for discrimination and harassment charges. No wonder companies are working to be more proactive in preventing harassment. But how do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to protect their employees? And if a complaint is filed, what will we do? All of these questions (and more!) will be answered in this workshop. Outcomes Upon successful completion of Workplace Harassment, you will: Explain what is acceptable behavior in the workplace and what is not Apply the benefits of harassment training Define the various types of harassment, including sexual harassment Assist in creating a harassment policy State some ways to prevent harassment Demonstrate some ways to protect yourself from harassment Know what to do if you are harassed or accused of harassment Understand the complaint process, from the complaint to the reply, to mediation or investigation, to a solution Identify situations where mediation is appropriate, and understand how mediation works in those situations Describe appropriate solutions for a harassment incident Know what to do if a complaint is false Help your workplace return to normal after a harassment incident Prerequisites No prerequisites required. Notes Course materials are included.

PDEV-756

C01

Start date: 10/03/18

4 sessions.

Days of the Week : Weekly - Wed .

Tuition $449.00

Location : Lethbridge College - TBD Location : 
  Lethbridge College - TBD.

Instructor : Variety of Instructors 



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