FAQs and Key ContactsIf you can’t find the information you need from our website, most questions regarding our Lethbridge College Extension programs and classes can be answered by calling our main office number at 403-320-3288.*Click on any tab section below to expand A: For questions specific about certain program areas you can contact the following:
A: Credit courses listed in this catalogue are part of our credit programs, and identify the course name in their Section ID (such as ACC-170-C91 for Accounting 170). Successful completion of these courses award you with a grade and Lethbridge College credits which may apply to a Lethbridge College program or as transfer credit to another post-secondary institution. Non-credit courses make up the majority of listings in this catalogue (with Section ID numbers such as F58-012-C02). These courses do not earn you college credits. A: For a limited time, employers can access the Canada-Alberta Job Grant. Under the Canada-Alberta Job Grant, employers will cover a minimum of one third of direct training costs, with up to a maximum of $10,000 in government contributions per employee. https://www.alberta.ca/canada-alberta-job-grant.aspx#toc-0 Other funding programs may be available for individuals. Please contact us to learn more. A: Our non-credit courses require a minimum enrolment in order to recover the costs of providing the course. If we do not reach this enrolment by three days prior to the course start date, we unfortunately have to cancel the class. At that point, registrants are notified of the cancellation and are given a refund or an opportunity to take another course. Don’t delay - avoid disappointment and register early for your course. A: As soon as you know you cannot attend the course, call our Lethbridge College Extension Office at 403-320-3288 and let us know. There may be a chance your course is offered at a different time, in which case you may be able to transfer your registration (pending approval from the corresponding department). If you need to cancel completely, be sure to do so four business days prior to the start date to avoid penalty fees. Please note: some courses may have an earlier drop/refund cut-off date. A: Non-Credit Refund, Cancellation/ Withdrawal PolicyIf you find yourself in the situation where you are unable to attend your scheduled course, we will attempt to accommodate you in one of the following ways:
If none of the above options work for you, and you have contacted our office prior to the registration deadline, we will be happy to issue you a refund less our standard withdrawal fee (effective January 1, 2018). Cancellation requests may be submitted by email, mail, fax, by phone or in person.
* Withdrawal fee will go into effect January 1, 2018. Registration withdrawals after the registration deadline will not be eligible for a refund. These policies apply to all Lethbridge College Extension Department courses unless the course information specifically states a different policy. SchedulingLethbridge College reserves the right to cancel any course in which the minimum student registration is not achieved and to make changes in course content and/ or program structure as circumstances may require. Every effort will be made to notify students by email or telephone of cancellations or changes before the start pf the class.Refund MethodRefund may take up to two weeks to process.A: We recommend you bring materials for taking notes. If your course requires you to bring additional supplies or a textbook, a supply list will be provided to you when you register or at your first class. When you register, check with the Service Specialist to find out if you will need any supplies. A: The College Food Court is open primarily during daytime Monday to Friday. Vending machines in many locations across campus provide snacks and drinks during evening and weekend programming. Full meal service is not available during those times. Some full-day courses include lunch. These are noted in the course description. A: For professional development courses, Lethbridge College can invoice your company. All we need is a letter of authorization from your company, including the name of the student registering, their date of birth, the company’s complete mailing address and billing contact person, the name of the course, and the section ID number. A: Unless otherwise indicated in the course description, all courses are offered at our main campus (3000 College Drive South). Your registration receipt may include a room number (eg. CB1028), and it is best to confirm this room with a service specialist a few days before the course start date. The maps posted throughout our College will help you find the right building. If a room number does not appear on your schedule, contact Registration (403-320-3323) a few days prior to the course start date. A: On-campus parking is free weekdays after 5 p.m. and all day weekends in all staff and student permit-required parking lots. Signage posted at the entrance to each lot will indicate if it is a permit-required lot. Daily paid parking is also available in parking lots O and B (in effect Monday to Saturday, 8 a.m. to 9 p.m.). See our printable parking map. A: On-campus parking – in staff and student permit-required parking lots only – is free after 5 p.m. weekdays and all day weekends. Weekdays, metered parking is $4 per day or $2 per half day. Always check signage posted at the entrance of parking lots for details.
|
